It’s another Singapore first for OCBC.

OCBC Bank launching AI powered voice banking in collaboration with Google. With Google Home and Google Home Mini launched in Singapore, anyone can now speak to the Google Assistant – on a smartphone or a Google Home device – to start a conversation about OCBC Bank’s services.

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OCBC Bank remains the only bank in Singapore to offer voice-based banking on digital voice assistants as a medium for customer interaction and engagement.

Google Assistant complements other self-service digital channels such as AI-powered chatbot ‘Emma’, which was launched in 2017 and specialises in answering home and renovation loan queries on the OCBC Bank website.

Voice-powered technology has been deployed across the bank since October 2016, when OCBC was the first in Singapore to enable customers to initiate e-payments using Apple’s Siri voice assistant.

In October 2017, OCBC was again first in Singapore to let business customers check their account balances and make funds transfers using just their voice via Siri. This was extended to retail banking customers in February 2018.

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Aditya Gupta, head of e-business Singapore said: “This is the new digital – conversational, smarter and simpler access to banking. For our customers to be able to interact with OCBC services by simply speaking to AI assistants on their smartphones and smart home devices is an exciting development, and an important one as we shape the bank of the future.

“We are the first bank in Singapore to collaborate with Google on this game-changing service, and will continue to embed ourselves in consumers’ lives using voice-powered AI tools, which will be able to answer more questions and perform more tasks for OCBC customers over time.”