HSBC Bank USA, in collaboration with SoftBank Robotics America (SBRA), has started the deployment of social humanoid robots, called Pepper, in its branches.
The move commenced with the roll out of a new robot at its Beverly Hills location in California.
Pepper will be gradually deployed across all HSBC branches in the US to improve services and enhance customer experience.
HSBC Bank branch robot: Details
HSBC will utilise Pepper to enhance customer engagements and reduce customer waiting time.
The humanoid robots will offer product information and also answer basic queries of the customers.
They will also notify bank staff about specific customer requirements based on their queries.
The robot is also trained to provide customers’ information on latest technologies, products and services. It includes support on ATM services, banking app, self-service options, and customer support details.
Commenting on the introduction of Pepper at Beverly Hills location, HSBC regional head of retail banking and wealth management (RBWM) for the US and Canada Pablo Sanchez said: “Los Angeles has a thriving and rapidly growing tech sector. As such, we’re excited to be able to bring a digitally enhanced retail banking experience to our customers in Beverly Hills.”
Pepper was first deployed at HSBC’s flagship branch in New York. The deployment said to have led to increase in credit card applications and ATM transaction volumes.
Last month, HSBC reported its annual results of 2018. The group posted a profit before tax of $19.9bn, 16% higher than the previous year.