Ohio-based First Federal Savings has partnered with core banking fintech firm COCC to improve operational efficiencies.
The implementation of the COCC banking services is expected to help the bank to introduce new services. In addition, it should improve overall customer experience.
First Federal Savings president and CEO Paul Thompson said: “We are entering an age where we need a true partner to help us keep ahead of the pace of change, consolidation, and innovation in our industry.
“Forming a partnership with COCC allows us the flexibility to serve our customers and keep our institution current with technology in an ever changing environment. Culture and operational improvement were the primary drivers of our decision.”
Moreover, as part of the agreement, First Federal will leverage COCC’s digital and mobile products to enhance the self-service experience.
COCC CEO Richard Leone said: “As we continue to experience success signing new clients in Ohio, we are very much looking forward to building on this new partnership with First Federal Savings.
“This growing bank will make an excellent addition to our COCC family!”
Established in 1934, First Federal Savings offers multiple financial services to its customers. This includes retail banking services and home mortgage loans.
In addition, earlier this month, COCC partnered with Segmint to provide data-driven marketing solutions to its core online banking clients.
Also, the collaboration will enable COCC clients utilise core data to procure deeper insights and customer their services accordingly.