Conversational banking technology provider Finn AI has unveiled three new chatbot service levels for banks and credit unions.

The three levels are developed on the same AI foundation and will enable the financial institutions to deliver conversational experience to the customers.

The move comes as banks and credit unions are focusing on enhancing their digital presence amid increase in online banking.

The introduction of a conversational AI chatbot is expected to help lenders improve digital banking experience.

According to Finn AI, the three solution levels are designed to match each stage of a lender’s journey for conversational AI.

Finn AI co-founder and CEO Jake Tyler said: “We’re giving financial institutions flexibility in how they embrace chatbots.

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“They can either adopt fully-integrated bank chat now or they can build their digital experience over time.”

The Level 1 package offers quick answers to the most common queries posted by visitors in the public site. The solution can be in-market in one month and reduce the need of employing live customer support.

The Level 2 package is for authenticated mobile and online banking sites, and resolves customers digital banking queries. The estimated implementation is two months.

Lastly, the Level 3 uses comfortable plain language to complete end-to-end journeys across any channel.

Tyler added: “By introducing an AI chatbot, banks can deliver better service, achieve higher loyalty, and build broader product relationships.”