German digital banking services provider Fidor has unveiled a new banking chatbot developed in partnership with Finn AI.
The Fidor chatbot is designed to utilise artificial intelligence and natural language understanding to carry out real-time personalised interactions with customers.
Fidor chatbot: Details
The introduction of the chatbot is a part of Fidor’s strategy to utilise and adopt new technology to improve banking services.
The banking customers can interact with the Fidor chatbot to receive financial assistance on general queries. For complex support requirements, the chatbot routes the conversion to the appropriate customer care staff.
Additionally, the deep machine learning and natural language processing skills enables the service to continuously refine and upgrade itself to better serve the customers.
Banks powered by Fidor Operating System (fidorOS) can deploy the chatbot. fidorOS platform is delivered as a solution stack to the organisations which are planning to launch digital-only banks.
Fidor founder and CEO Matthias Kröner said: “The expansion of our platform today reinforces our strong belief in chatbots as a new way to interact with customers.
“AI and machine learning are opening up a whole new world creating real bot/customer discussion that continuously improve.
“As customer expectations are constantly evolving, it’s crucial for banks to stay ahead of the digital curve and adopt technology processes that respond to customer needs.”
Last year, Fidor was associated with the launch of three digital-only in North Africa, the Middle East and Europe.
In 2018, it also entered into a memorandum of understanding (MoU) with World Bank member International Finance Corporation (IFC) to expand digital banking services in Africa and Latin America.