Decision management technology vendor FICO has partnered with
Adeptra, a US-based specialist in automating call-centres, to
integrate its payment card fraud detection product, FICO Falcon
Fraud Manager 6, with Adeptra’s Automated Customer Contact
capabilities.
As a result of the partnership, the firms will offer clients the
facility to flag-up and verify suspicious card transactions and
then contact customers automatically, in real-time via voice, text
and email.
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FICO said that card issuers using the service would be able to
reduce overhead costs as operations could be run without the need
for service staff to be constantly on call.
Deborah Kerr, FICO chief technology officer, said:
“It’s difficult today for card companies to grow and operate
efficiently, so the more they can focus the resources they have on
generating revenue instead of preventing losses the healthier their
business will be.
“This unique new solution provides the best in fraud detection
and helps users maximise efficiency in their fraud operations,
while also returning greater value and service to customers.”
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By GlobalData“Ed Broyles, Adeptra managing director said:
“We and FICO are committed to the ultimate goal of improving
customer satisfaction together with the promise of better
protection from the risk of fraudulent activity.”
First introduced in 1992, FICO Falcon Fraud Manager now monitors
transactions for more than 2bn active accounts across six
continents.
Falcon Fraud Manager 6 was introduced with limited availability
in December 2008 with the general release following in April
2009.
Falcon Fraud Manager contract wins since the start of the year
include deals with Permata Bank in Indonesia, Tesco Bank in the UK
and ABSA in South Africa.
