Interactive voice response (IVR) technology specialist ENACOMM has joined hands with Data Center to provide AI-powered voice-based banking solutions to banks, credit unions and credit card companies across the US.
The ENACOMM-DCI collaborations include two reseller agreements, which will allow both partners to offer each other’s technology including DCI’s eBanking and ENACOMM’s conversational banking, to hundreds of community banks and credit unions across the US.
Conversational banking enables banks’ customers and credit union members to use their voice and to carry out almost any financial transaction.
By combining banking intelligence and workflow automation, AI-based conversational banking can help to slash operational expeses while creating a smooth, modern banking experience for users.
Additionally, the new technology allows bank’s customers and credit union members to securely access their financial information in real-time.
DCI CEO John Jones said: “DCI always keeps an eye on the horizon in terms of new innovations, so we can help our customers gain a competitive advantage through technology.
“ENACOMM’s conversational banking solution meets the needs of financial institutions and the expectations of today’s consumers, even tech-savvy millennials.”
ENACOMM CEO Michael Boukadakis said: “We’re honored to join forces and together transform the consumer experience of bank customers and credit union members across the United States. Research shows people are ready and waiting to conveniently and securely take control of their finances using their favorite digital devices and their voices.”