Enacomm, a developer of interactions and customer authentication technologies for banking firms, has collaborated with Advantel Networks to enable banks and credit unions upgrade their customer self-service experience through artificial intelligence (AI) and machine learning.
Leveraging this partnership, Advantel will introduce both VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS) to the financial institutions.
The EFS includes a hosted dynamic interactive voice response (IVR) system to carry out personalised customer interactions.
With the Enacomm’s hosted systems, an authenticated user can carry out secure bank transactions and can access their financial accounts with their voice by using VPA such as Amazon Alexa and Google Home.
The EFS offers multiple software tools including voice biometrics, customer relationship management (CRM) along with added levels of security.
Enacomm’s data-driven IVR solution utilises customer intelligence to efficiently direct calls, customise service as well as capable of context preservation to provide faster self-service.
Enacomm CEO Michael Boukadakis said: “Advantel’s team of experts designs, implements and maintains powerful converged solutions for businesses worldwide.
“Enacomm is proud that our next-generation customer self-service technologies are now part of Advantel’s arsenal.
“We’re confident that making AI and phone banking available to financial institutions will help open additional doors, with Advantel’s current and prospective customers.”
Advantel president Mark Ritchie said: “Enacomm’s AI-assisted banking and intelligent IVR are best in class and complement the technologies that already play key roles in the solutions we develop for our customers.
“We’re excited to bring these products to market. AI and machine learning are the future of customer self-service.”