US-based full service regional lender Dollar Bank has selected software company ARGO’s retail banking solutions to augment customer experience.
The lender has completed the successful implementation of ARGO’s ‘Teller Payments Fraud’ solution.
This solution helps in real-time fraud detection and streamlines secure exchange and posting of items at the teller counter.
Additionally, Dollar Bank has also implemented the ‘ARGO Connects’ and the ‘Paperless Processing’ solutions to deliver improved customer experiences across all delivery channels.
ARGO Connects utilises data analytics to offer personalised solutions to each customer and enables employees to deliver consistent customer interactions and relationship management.
The Paperless Processing solutions helps remove the need for manual document printing and handling as it is now done digitally.
ARGO SVP Todd Robertson said: “Dollar Bank has established itself through a commitment to excellent customer service, and it is that dedication and commitment to quality that aligns with the capabilities of our suite of solutions.
“With the addition of expanded Connects functionality such as Paperless Processing, Dollar Bank is well positioned to provide its customers with a consistent, convenient, personalized experience, whether within the branch or through the bank’s digital environments.”
Dollar Bank EVP of retail banking Barry Grant said: “The focus of the Dollar Bank and ARGO teams to deliver this crucial capability for our bankers during this unprecedented time speaks to each organization’s commitment to delivering value for the front line bankers to ensure our customers’ success.”