Commonwealth Bank of Australia (CBA) has launched a coronavirus communication campaign across all social media channels to help customers access the support and information they need.
The new campaign is focussed on detailed financial guide for customers.
Go deeper with GlobalData
The purpose of this campaign is to provide clear, concise, consistent and reliable information to help customers navigate the large volume of recent announcements, the bank said.
CBA noted that its financial assistance call centres are presently receiving up to eight times the usual call volumes.
Most of the customers, who lost their jobs or business, ask for the information on how to access support from CBA as well as the recently announced Government assistance measures.
Customers are also seeking the tools needed for them to regain control of their financial wellbeing.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalDataIn the wake of the coronavirus crisis, the federal government has designated banking as an essential service.
Hence, Commonwealth Bank aims to keep a maximum number of its branches open while also encouraging customers to use digital banking for all banking needs.
CBA added that it intends to help keep a maximum number of businesses running, helping people keep their jobs, and keep as many people in their homes as possible.
