The Co-operative bank has introduced talking ATMs that will help to service blind customers. The ATMs can be used by plugging a headset into the ATM.

Over 400 ATMs, which give customers spoken instructions, went live on 24 May.

All Visa card holders from all banks can access the service and the bank aims to deploy over 2,000 by the end of 2014.

NatWest, subsidiary of RBS, has also committed to making 80% of 4,800 cash machines speech-enabled over the next couple of years.

The Co-op declined to give a figure for the cost of the ATM upgrades, saying it was an "ongoing investment".

The Co-operative Bank has also announced it is to stop offering loans to new business customers.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

A spokesman for the bank said "We are not offering new loans to new corporate customers but are continuing to provide facilities for existing customers."

Earlier in May, credit ratings agency Moody’s downgraded the Co-operative Bank’s debt ratings and warned it could need the taxpayers’ money to save the bank.

It is currently unclear as to whether the wider Co-op group will be used to support the bank.


Related articles:

Moody’s downgrades Co-op Bank’s credit rating to junk

Co-op pulls out of deal to purchase Lloyds branches

Co-op Bank reports weak 2012, Verde suffers fresh doubts