He said: “On the retail side, while banks are in good shape and
are able to lend more, actual demand is still faltering.”
Gray added that employee numbers at retail
banks would continue to fall as banks take measures to be more cost
effective.
The report found that even when the industry
returns to stable conditions, employee numbers would not return to
pre-recession levels as banks will have introduced more
technology-led banking services that require less staff and are
more cost effective.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData
Key findings for the whole UK banking sector
were:
- Income from fees, net interest, commissions, investments,
trading and premiums fell - Trading income is expected to decline further in the next
quarter - Income from fees, premiums and commissions is expected to be
stable in the next quarter - Big decline in the value of non-performing loans – the biggest
fall since December 1996 - Banks plan to spend more on marketing
- 96% of respondents find cross-selling to existing customers
will drive organic growth throughout 2011 - No focus on M&A transactions
- 33% said forming strategic partnerships and alliances will
drive organic growth