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August 21, 2019

BBVA to expand digital on-boarding across network by 2019-end

BBVA has unveiled plans to make digital customer on-boarding available across all its operating territories by the end of this year.

The Spanish banking group already offers digital enrolment to potential customers in its domestic network. Such services are also available in Mexico, the US and Colombia.

BBVA global head of customer solutions Gonzalo Rodríguez said: “Our goal is to have digital enrollment available to all users across our operating footprint by the end of 2019.”

BBVA uses selfie-video authentication technology to on-board the customers. The technology is developed by Veridas, its joint venture (JV) unit with Das-Nano.

To enable digital on-boarding, the bank is using old technology modified to suit different regions and requirements.

In Colombia, a customer can open an account through the web. In other regions, customers can complete the process through the BBVA app.

The lender now plans to launch digital on-boarding in Peru, Argentina and Turkey.

Currently, BBVA is also working to develop new technologies to enable the customers to digitally sign-up for banking products.

The initiative will include providing payment cards, loans and mortgages entirely online. These services, which are already available in some countries, will be rolled out across its global network gradually throughout 2020.

Rodríguez added: “We want customers to have access to maximum banking features and services via their preferred channel at any time of day or night, conveniently and safely.”

In June, BBVA launched a new AI Factory in Madrid to bolster its new-generation technological capabilities.

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