Mobile app creator Appy Pie has introduced a chatbot builder to help banks improve support services and connect with customers.
The chatbot builder allows users to create chatbots without the need for coding.
It offers various features, including customised chats and designs, appointment booking system and live agent transfer.
The chatbots can communicate with customers just like a live person and lets the users know how important they are to the business.
The chatbot builder initiates chats with the users and transfers them to live agents for assistance.
According to Appy Pie, chatbots are virtual assistants that connect to the users who visit the website and help them.
Using a chatbox on a bank website, users can check details such as the nearest ATM and available offers.
Appy Pie chatbot builder to help banks create and add chatbots
Banks can use Appy Pie chatbot builder to create and add chatbots on the landing page or as widgets on the bank website.
Appy Pie CEO Scot Small said: “Virtual assistants are particularly helpful for businesses in establishing stable relations with the customers.
“In this era of artificial intelligence, they are quickly becoming the best solutions to deliver an outstanding customer service.
“In order to make the banks stay relevant and updated, we have introduced chatbot builders that can help the banks evolve their customer relationships.
“Using our DIY Appy Pie chatbot builder, banks can easily create their own chatbots and add it to their websites and mobile apps in a matter of minutes and that too without having to write even a single line of code.”
The company operates the product in several languages, including French, Portuguese, German and Arabic.
The company also has a chatbot builder and website builder to help businesses create their websites and chatbots.
Furthermore, the company owns PWA Store for downloading PWA apps.
With headquarters in Warrenton, Virginia and Noida, India, Appy Pie serves customers in more than 150 countries.