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July 21, 2021

AIB to close 15 branches in Ireland amid surge in digital banking

Allied Irish Banks (AIB) is set to close 15 branches in Ireland by the end of this year due to a sharp increase in digital banking after the pandemic.

The decision was taken following a detailed strategic review of the business.

In a statement, AIB said that it will amalgamate 15 branches on a phased basis by December this year. Majority of these locations are situated in urban/suburban locations, mostly in Dublin and Cork.

However, AIB noted that there will be no compulsory redundancies as a result of the move.

Despite the closures, the bank will continue to retain the largest branch network in the country with 170 locations.

Last week, AIB announced its decision to close eight branches in Northern Ireland.

AIB managing director retail banking Jim O’Keeffe said: “We remain committed to maintaining a strong presence in the communities we serve throughout Ireland, and we will continue to do so with over 170 branches.

“However, inevitably and in line with the evolution of banking and customer needs, we are seeing a requirement to evolve our services to customers. We see that in overall digital usage, with customers interacting with our app more than 1.54 million times a day compared with just 35,000 daily branch visits.

“That convenience at the tip of our customers’ fingers means they are using branches less. We will do everything we can to guide our customers through the transition as we take another step towards ensuring a sustainable future for AIB’s branch network.”

Separately, AIB is working to extend its deal with An Post to continue offering basic banking services through the postal offices.

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