Abu Dhabi Islamic Bank (ADIB) has launched the first customer care Emirati chatbot, dubbed ADIB Chat Banking, in the UAE.

The new customer care chatbot, equipped with artificial intelligence (AI), has the ability to understand and respond to the Emirati Arabic dialect.

It also responds to classical Arabic and English languages.

The chatbot is accessible via Facebook-owned instant messaging platform WhatsApp.

It helps the bank’s customers with their general queries, like providing them with instant access to their account information and finances.

Customers can use ADIB Chat Banking to locate the nearest ATM or branch, receive updates on account balances, and card features and offers.

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They can also issue commands to activate or deactivate their debit cards.

ADIB head of branch network Samih Awadhallah said: “ADIB Chat Banking is part of our drive towards enhancing our banking experience and providing customers with greater access to support services by introducing them on popular platforms, such as WhatsApp.

“Its introduction coincides with a time of growing customer demand for a simple and convenient banking service.

“This year we have experienced a surge in the usage of our digital offering, and we expect customers to immediately recognise the benefits of the ADIB Chat Banking service.”

In addition, ADIB has rolled out several remote banking solutions like a digital booking service to help schedule branch visits, through online banking or mobile app.

The bank also allows its customers to update their personal information such as Emirates ID, Passport and contact details virtually.

Meanwhile, in a key development in September 2020, ADIB reportedly signed a memorandum of understanding (MoU) with Bank Leumi, as the UAE and Israel normalised diplomatic ties.