The 35th annual Retail Banker International Conference & Awards 2020 (https://arena-international.com/rbi/) is confirmed for Wednesday 24 June.

This virtual event offers engaging networking opportunities and cutting-edge content specifically for the retail banking industry direct to your screen. The awards this year comprise 22 categories with a closing date for entries extended to 22 May.

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The 35th annual Retail Banker International Conference agenda

This virtual event provides the ideal platform to talk about the impact of crisis on the finance industry and further demonstrates the need for the retail banking sector to push on through vibrant and reputable fintech innovation.

Conference highlights

Minding the Customer Gap: Building Bridges for Better Banking. Deepening customer relationships through innovative digital payment solutions by creating platforms that are safer, quicker and easier to use for customers.

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Marion King, Director of Payments, NatWest will discuss more on taking advantage of the PSD2 Directive to boost competition through the creation of a variety of digital and physical products in the banking, card and payment space.

  1. The Role of the Bank as Coach and Companion to support each customer on their journey. Talking frankly about the real experiences of a young person embarking on life in the real world to identify where banks are missing out on a great opportunity. Melissa OCampo, Head of Sustainability Retail Banking, HSBC will present on this session and will look at the bank’s role in helping individuals to achieve financial resilience for a win/win situation.
  2. Payment and API Strategy. Exploring the Bank of England’s role in the payment system and the use of APIs to open up settlement. The importance of global and domestic data standards and the changes that are coming, to find opportunity in the transitioning banking landscape. A Discussion that will be lead by William Lovell, Head of Future Technology, Bank of England.
  3. The Impact of FinTech Innovation on the Banking Sector. What has been the impact of FinTech innovation on the banking sector? How can we measure that impact? What is the likely future impact? What themes and trends do we see with both FinTechs and Banks? Ravi Bella, Head of Group Design, Lloyds will present on the emerging challenges and opportunities of Fintech in the banking sector.
  4. The Ticking Time Bomb – It’s not whether it’s when; are you Cybersecurity prepared? Looking at Digital infrastructure to ensure a service that’s safe secure and functional for confident customer use. Becky Pinkard, CISO, Aldermore will delve more into raising cybersecurity levels; The contribution of FIs and security teams to comply with Regtech to ensure operational resilience.
  5. The Current Banking Paradigm: Omnichannel & Optichannel – Analysing the effectiveness of a multichannel approach as an intricate infrastructure to give a seamless experience to the customer. Anand Kumar, Deputy Chief Executive UK, Union Bank of India will present more on this while focusing on targeted, relevant and specific communication to develop stronger banking relationships.
  6. Using Inclusive Design to Drive Innovation in the Digital Customer Experience. Taking innovation to the next level by developing unique technology solutions that can meet the needs of the bank’s diverse customer base to be more ethical and inclusive of all demographics. Pamela Hilborn, SVP Global Head of Design, Digital Banking, Scotiabank will give a talk on driving accessibility through technology to provide solutions for every customer need whilst fostering a better banking relationship.

  7. The Innovation Race: Creating Great Customer Experience, Fast – Rethinking customer experience from both physical and technological standpoints in light of the rapid pace of innovation. Kunal Malani, Chief Growth Officer, Tandem will go on to explain more on this while understanding the implications of segmentation and how different groups bank to develop different banking features for new experiences.

Ravi Bella, Head of Group Design, Lloyds, one of our speakers said in the build-up to the conference:

“It is with great pleasure to be presenting at what is now a virtual Retail Banking International Conference & Awards. Across retail banks we are working tirelessly to minimise the impact and pressure on our customers under the Covid-19 strain; businesses and we as individuals are feeling its effects. However, we must use the circumstances to come together and continue to learn for a more sustainable future.

Spare an hour by joining me at this must attend virtual event as I give a presentation on the emerging challenges and opportunities of Fintech in the banking sector.”