Citizens Financial Group has been granted a patent for a system that includes an integration platform generating an interactive GUI displaying various services and resources. The platform uses AI-driven chat-bot and machine learning models to predict user interaction tendencies and customize the GUI accordingly. GlobalData’s report on Citizens Financial Group gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Citizens Financial Group, Virtual banking assistant was a key innovation area identified from patents. Citizens Financial Group's grant share as of February 2024 was 90%. Grant share is based on the ratio of number of grants to total number of patents.

Interactive gui system with ai-driven chat-bot for user-specific services

Source: United States Patent and Trademark Office (USPTO). Credit: Citizens Financial Group Inc

A recently granted patent (Publication Number: US11909737B2) describes a system that includes an integration platform with servers, processors, memory, and computer-readable instructions. These instructions enable the platform to generate an interactive graphical user interface (GUI) featuring an AI-driven chat-bot resource for conversational dialogue, display various regions associated with services, internal resources, and external resources, receive user input, provide access to selected resources, capture interaction data, predict user tendencies using machine learning models, and adjust the GUI accordingly. The system also includes features like digital gateways, service cloud portals, single sign-on (SSO) services, API services, internal resources like databases and network connections, and external resources such as cloud-based services and AI modeling services.

Furthermore, the system offers additional functionalities within the interactive GUI, including multi-party communications interfaces, document sharing capabilities, automated notifications, knowledgebase resources, personalized recommendations, real-time feedback mechanisms, user-specific avatars, and more. Users can access services, resources, and features through selectable icons, receive suggested services based on interaction data, and have them automatically initiated. The integration platform continuously evaluates and retrains machine learning models to maintain performance standards, dynamically revises the GUI during interactions, and ensures user-specific experiences based on predicted tendencies. This patent showcases a comprehensive system designed to enhance user interactions, streamline access to resources, and provide personalized services through an innovative integration platform and interactive GUI.

To know more about GlobalData’s detailed insights on Citizens Financial Group, buy the report here.

Premium Insights


The gold standard of business intelligence.

Blending expert knowledge with cutting-edge technology, GlobalData’s unrivalled proprietary data will enable you to decode what’s happening in your market. You can make better informed decisions and gain a future-proof advantage over your competitors.


GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.