Many patterns repeat themselves in the debt collection process, so there are also numerous ways to automate collections. These seven...
Relational is an international software developer that offers critical business solutions for the banking, government, retail, and telecoms industries.
We additionally deliver integrated business intelligence, data warehousing and service management solutions in partnership with leading international software suppliers.
Our client base exceeds 300 corporate customers across a range of industries, with more than 50,000 banking users operating our mission-critical software applications.
Companies gain a competitive edge by getting optimal value from their information assets using Relational solutions. They optimise and enhance current investments, combine valuable data resources already in-place, and extend the reach of business-critical information to users by enhancing their financial agility and productivity across their business.
In the financial services sector, organisations are using our solutions to organise their initiatives and service the customer. The leading banks in Greece and the Balkans rely on Relational’s informational systems to deliver and process multiple financial transactions in real-time.
Application workflow management solution for the banking industry
Relational has developed a multi-product application solution for the banking and financial sector called i-Apply.
i-Apply is an application workflow management system built on state-of-the-art internet technologies to deliver banking and financial products anywhere. The solution is exclusively developed as a component solution to meet the requirements of the financial services industry.
The system can facilitate the applications for any type of loan, credit card, insurance forms, or any other financial product.
Built on years of experience and knowledge in the banking and financial services, i-Apply has been developed to fit between financial enterprise solutions, while it generates, executes, tracks and measures the necessary tasks required to serve the customer throughout a financial institution.
i-Apply eliminates unnecessary paperwork and offers the ability to banks and financial institutions to reach their customers anywhere, at any time. The combination of our advanced Web and security technologies, as well as our extensive experience in the financial sector, enable our customers to provide their solutions, 24/7, either on desktop computers or mobile devices.
The system reduces the sale cycle of any financial product or service to secure speedy and flawless processes for both the provider and the customer.
Based on innovative technologies, i-Apply easily integrates the necessary information with the core banking or financial back-office administration procedures and systems, while ensuring the uniqueness of the customers and the customer-centric environment. It seamlessly integrates with any existing or third-party applications including external credit reference bureau, service centres or internet portals, to automate and manage tasks, processes and business rules.
i-Apply is built to bring the customer closer to the bank while the bank is cross-selling multiple products through a single point-of-sale either on-site or online.
Customer-focused collections management processes
AroTRON™ Collections and Recoveries is our most comprehensive solution for streamlined, customer-centric collections management applications.
AroTRON Rule-Engine produces early triggers to impose Pre-collection (proactive) Customer Card, which aims to convert risk to opportunity. In addition, AroTRON Telemarketing and Lead Management guides customers out of collections for efficient, on-the-spot cross-selling processes.
Throughout the basic collections phase, where minimal roll-outs are critical, AroTRON offers advanced productivity features such as Workflow Engine and Prioritised Work Queues. These are integrated with low-cost channels such as text message, e-mail and telephony platforms with predictive dialer capabilities.
Intelligent Financial Cubes cascade corporate goals down into department-relevant metrics while ensuring accountability to enable trusted reporting and analysis, as well as streamlined execution of strategy-guided and risk-aware plans. Businesses benefit from increased accuracy, reduced time-to-value, and new user experience.
Enterprise application framework solutions
MiTOS is an enterprise application framework that enables business application development using a common infrastructure without additional programming.
The common infrastructure comprises two parts: a business agnostic infrastructure and a business framework. The infrastructure includes resources that support a set of common functions, and operational frameworks incorporated into a single subsystem data, functions, operational standards and market-specific services.
Rule management system for evolving business requirements
Decision Engine is a business rules management system that allows organisations with complex workflows to adapt to changing business needs timely and cost-effectively. Instead of time-consuming programming by IT personnel, applications are developed by the end-users by visually adjusting the rules that combine pre-defined modules.
It offers a layer of flexibility to your information systems and your company. In addition, it allows your IT infrastructure to map and adjust to your internal business policies.
Any application’s behaviour may be completely determined by rules at various levels such as presentation (conditional display of application data), workflow (conditional branching, resource allocation), decision-making (domain-specific reasoning) and integration logic (conditional access to external data).
Based in Athens, Greece, Relational has grown from being one of the most promising independent software vendors since its was founded in 1995.
We have 220 employees in three European countries and a client base across Europe, Northern and Sub-Saharan Africa, and the Arab Peninsula.
- Agricultural Bank of Greece
- Alpha Bank
- Attica Bank
- Bank Of Cyprus
- Cooperative Bank Of Chania
- Cooperative Bank Of Crete
- Cooperative Bank Of Dodecanese
- Credicom Consumer Finance
- Deposits & Loans Fund
- Dias Interbanking Systems
- EFG Eurobank Ergasias
- Emporiki Bank
- Ethniki Insurance
- Eurobank Cards
- Fiat Credit
- Geniki Bank
- Greek Stock Exchange
- Marfin Egnatia Bank
- Millenium Bank
- National Bank of Greece
- Piraeus Bank
- Postal Savings Bank of Greece
Eastern Europe and the Balkans
- Alpha Bank Albania
- Alpha Bank Bulgaria
- Alpha Bank Fyrom
- Alpha Bank Serbia
- Astra Bank
- Banca Romaneaska (Romania)
- Bancpost Romania (Romania)
- Brd Romania (Romania)
- Bulgariaν Post Bank (Bulgaria)
- Eurobank Beograd (Serbia)
- Hypo Alpe-Adria-Bank (Serbia)
- National Bank Of Fyrom (Fyrom)
- Polbank EFG (Poland)
- Postbank (Bulgaria)
- United Bulgarian Bank (Bulgaria)
- Universal Bank Of Ukraine (Ukraine)
- Vojvodanska Bank (Serbia)
- Central Bank of Cyprus
- Federal Bank of Middle East
- Hellenic Bank
- Cyprus Popular Bank
- USB Bank
Africa & the Middle East
- AFREXIMBANK (Egypt)
- BLOM BANK (Lebanon)
- CENTENARY BANK (Uganda)
- HOUSING FINANCE (Kenya)