FUCO&SOLUTION provides cutting-edge account management and customer communication mobile-based solutions to financial institutions.
Founded in 2015 with a team of more than 30 technology professionals, FUCO&SOLUTION offers a new and fresh experience of fast, easy-to-use Robo-Statements.
The company is now developing the Robo-Advisor and financial product lifecycle management tools to provide new and suggested products to customers.
FUCO&SOLUTION’s comprehensive solution provides convenient services such as online applications, personal wealth/retirement plans suggested by e-advisors, online payments and other financial organisations.
From 2017, the company is now expanding its services to Japan, Singapore and European markets.
CUSTOMER COMMUNICATION SOLUTIONS FOR THE FINANCIAL SECTOR
FUCO&SOLUTION specialises in assisting financial institutions in customer communication and account management with innovative, interactive Robo-Statements.
We provide an integrated, easy-to-use and personalised statements for banks to communicate with their customers in the Greater China region.
We can also develop specific financial programmes for a wide range of clients through the custom-made Robo-Statement to simplify money management.
ACCOUNT MANAGEMENT SERVICES
FUCO&SOLUTION customises account management services to fit different customer profiles for the client’s account information, assets overview and actions taken, with an immaculate user interface / user experience (UI/UX) design.
The company ensures it provides clients with monthly updates such as statements, notification letters and points/reward report to encourage in-depth and interactive customer communication and account management.
Customers can fill out different online questionnaires allowing the bank to provide information on specific financial products, investment plans and special offers for short-term / long-term life plan purposes.
OMNICHANNEL CUSTOMER COMMUNICATION
FUCO&SOLUTION’s customer communication module provides touch points for business correspondences, emails, texts and social media, allowing customers to communicate interactively.
The customer communication module can be used for marketing promotion, clicks collection, QR code and on-line polls as the basis for analysis of customer behaviour.
FUCO&SOLUTION also uses responsive web design (RWD) to fit all electronic/mobile devices.
DATA ANALYSIS FOR ENHANCED CUSTOMER FULFILMENT
Whether you are providing new services, products, or new experiences, clients need to be able to use data wisely and precisely, as well as need to know customers in every move they make.
Analysis reports include click / open rate and location analysis, historical preferences analysis, and device analysis. In-depth data analysis also offers accurate information of predictable customer groups, product interests and possible future transactions.
REGULAR CUSTOMER ENGAGEMENT
FUCO & SOLUTION believes statements today are still the most natural, direct, and efficient channel for banks to communicate with customers.
By knowing your customers’ profile and interests, personalised account information can be provided and individually strengthen account management.
The custom-made Robo-Statement encourages customer engagement by enabling clients to regularly contact customers through this tool.