Over the past four years, we’ve seen a tremendous shift in digital account opening for banks across the world. When...
Avoka offers a platform to help financial institutions quickly secure digital customer acquisition.
By focusing on the customer-centric portion of digital banking transformation, Avoka achieves speed-to-market for digital and mobile customer acquisition. With the company’s ‘design once, deploy anywhere’ platform, business units can create their omnichannel initiatives and control outcomes without long development cycles.
CUSTOMISED ACQUISITION SOLUTIONS FOR FINANCIAL ORGANISATIONS
Avoka Transact enables clients to not only build these applications, but reduce implementation time and costs. Once built, they can change them easily and quickly.
For opening checking accounts, applying for loans, or onboarding wealth accounts, Avoka creates a frictionless experience on smartphones, tablets, and desktops, then ties it to the branch and call centre.
This enables banks to deliver a reduced time-to-market and a more efficient acquisition process.
MOBILE-ENABLED DIGITAL BUSINESS PLATFORM
The Avoka Transact cloud-based digital business platform is used to accelerate customer acquisition and increase business agility in financial services.
Giving the option to use a mobile device for the onboarding process is crucial to satisfy customers increasing expectations for simple, frictionless transactions. Improving digital sales will help clients acquire more customers and increase revenues.
Avoka Transact comprises several pre-built elements, including:
- Omnichannel support, including built-in mobile capabilities
- Integrations with identity, risk, compliance, credit, fraud, and e-signature services
- Abandonment follow-up with integration to customer relationship management (CRM) platforms
The platform also provides the ability to make rapid changes based on measured results.
EASILY INTEGRATED SYSTEM FOR CUSTOMER EXPERIENCE ANALYTICS
To reduce abandonment and ensure the customer acquisition rates reach targets, the Avoka Transact platform offers analytics at field level in order to illustrate exactly where delays and abandonment occur and help clients understand the reasons.
The platform also provides rapid agile iteration, including A/B testing, to insert changes and measure improvements without coding changes.
Using Avoka’s digital customer acquisition platform solves the hard problems and saves months of development time and integration.
Established in 2002 in Sydney, Australia, Avoka has been awarded by numerous industry bodies for its innovative customer experience solutions.
The company has digitised over 100 million transactions spanning more than 16,000 sales and service projects worldwide.
Avoka is based in Denver, US; London, UK; Frankfurt, Germany; and Sydney, Australia.
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