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Customer-Centric Digital Solutions for Retail Banks

Appway AG

Lessingstrasse 5
CH-8002 Zurich

hanspeter 300x300 - Appway

Hans Peter Wolf, CEO and Founder, Appway.

Appway builds collaborative, compliant software and digital solutions for financial organisations worldwide.

The company’s products enable banks to move beyond automation toward ongoing digital transformation.

With more than ten years of industry experience, Appway has supported a wide range of financial services institutions in building sustainable and scalable business process management solutions (BPM) that quickly adapt to changing conditions.

Client onboarding solutions for retail banks

Appway is the global leader in client onboarding for both retail and private banks.

The Appway Onboarding solution provides benefits for banks and its customers. It enables banks to significantly improve efficiency by reducing administrative work and the number of process steps, creating time for value-adding activities. The platform also provides an exceptional customer experience across channels, devices and operating systems.

The solution has received many awards in London, UK; Zurich, Switzerland; New York, US; Hong Kong and Singapore.

Collaborative digital banking solutions

Appway develops solutions for digital transformation projects within the banking industry.

We enable banks to connect with clients on their terms while maximising collaboration across different channels and interaction modes. The ability to seamlessly service customers across all available channels allows improved engagement and empowers the bank to gain additional insight to enable a personalised service.

For instance, Appway Digital Banking provides both client advisers and customers with the tools to connect across all channels. Employees can communicate with customers and access their online activities to solve issues or give advice in a single portal. In addition, effective collaboration reduces operational costs and provides a holistic process view for all front, middle and back-office functions.

Appway’s collaborative digital workspace enables organisations to develop and operate scalable business applications that seamlessly integrate new markets, services and banking products.

Simplified end-to-end process management

The Appway Platform promotes collective intelligence and enables businesses to reinvent their processes for the digital age.

Leading banks and insurance companies have used the platform to transfer the management of multiple disparate processes from their legacy systems to a unified system.

The solution works as an integration layer for the bank’s databases and coordinates processes in a single digital workspace. The result is a seamless, end-to-end process that facilitates departmental communication and allows retail banks to flexibly react to innovative business challenges such as new market conditions and regulatory changes.

New product development

Appway is currently preparing to launch Digital Mortgage for Retail, a new financial services solution specifically geared towards retail banks.

It will be available in Q4 2017.

About Appway

Headquartered in Switzerland, Appway’s award-winning software suite serves more than 420,000 users worldwide.

The company’s innovative solutions are used by more than 225 clients who rely on them to engage customers across all channels, improve internal efficiencies, and keep up-to-date with the latest regulations.

Master Customer Experience Excellence

This Appway white paper explains why cohesive customer experiences are central to gaining a sustainable advantage, and what it means...


Appway SA
Rue du Mont-Blanc 19
CH-1201 Geneva

+41 43 204 06 08

+41 43 204 06 09


Appway UK Limited
55 Baker Street
London W1U 7EU

+44 20 3740 7570

New York

Appway Inc.
212 West 35th Street, 14th Floor
10001 New York City

+1 917 398 0030

+1 917 398 0049


Appway Canada Inc.
181 University Avenue, Suite 2100
M5H 3M7 Toronto, Ontario

+1 647 694 1635

Hong Kong

Appway Hong Kong Ltd.
Suite 1306, Office Plus@Sheung Wan
No. 93-103 Wing Lok Street
Sheung Wan, Hong Kong

+65 3158 9848


Appway Singapore Pte Ltd
600 North Bridge Road
Parkview Square #14-02/03
188778 Singapore

+65 3158 9848