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Customer-Centric Digital Solutions for Retail Banks

Email Address
Lessingstrasse 5
CH-8002 Zurich

Hans Peter Wolf, CEO and Founder, Appway.

Appway builds collaborative, compliant software and digital solutions for financial organisations worldwide.

The company’s products enable banks to move beyond automation toward ongoing digital transformation.

With more than ten years of industry experience, Appway has supported a wide range of financial services institutions in building sustainable and scalable business process management solutions (BPM) that quickly adapt to changing conditions.

Client onboarding solutions for retail banks

Appway is the global leader in client onboarding for both retail and private banks.

The Appway Onboarding solution provides benefits for banks and its customers. It enables banks to significantly improve efficiency by reducing administrative work and the number of process steps, creating time for value-adding activities. The platform also provides an exceptional customer experience across channels, devices and operating systems.

The solution has received many awards in London, UK; Zurich, Switzerland; New York, US; Hong Kong and Singapore.

Collaborative digital banking solutions

Appway develops solutions for digital transformation projects within the banking industry.

We enable banks to connect with clients on their terms while maximising collaboration across different channels and interaction modes. The ability to seamlessly service customers across all available channels allows improved engagement and empowers the bank to gain additional insight to enable a personalised service.

For instance, Appway Digital Banking provides both client advisers and customers with the tools to connect across all channels. Employees can communicate with customers and access their online activities to solve issues or give advice in a single portal. In addition, effective collaboration reduces operational costs and provides a holistic process view for all front, middle and back-office functions.

Appway’s collaborative digital workspace enables organisations to develop and operate scalable business applications that seamlessly integrate new markets, services and banking products.

Simplified end-to-end process management

The Appway Platform promotes collective intelligence and enables businesses to reinvent their processes for the digital age.

Leading banks and insurance companies have used the platform to transfer the management of multiple disparate processes from their legacy systems to a unified system.

The solution works as an integration layer for the bank’s databases and coordinates processes in a single digital workspace. The result is a seamless, end-to-end process that facilitates departmental communication and allows retail banks to flexibly react to innovative business challenges such as new market conditions and regulatory changes.

New product development

Appway is currently preparing to launch Digital Mortgage for Retail, a new financial services solution specifically geared towards retail banks.

It will be available in Q4 2017.

About Appway

Headquartered in Switzerland, Appway’s award-winning software suite serves more than 420,000 users worldwide.

The company’s innovative solutions are used by more than 225 clients who rely on them to engage customers across all channels, improve internal efficiencies, and keep up-to-date with the latest regulations.

Master Customer Experience Excellence

This Appway white paper explains why cohesive customer experiences are central to gaining a sustainable advantage, and what it means and requires to combine the digital and physical worlds for seamless, uninterrupted interactions and processes. The paper also explains the three distinct interaction modes most popular with customers and how they must be designed and orchestrated to suit the customer’s needs. It also explores reasons that organizations struggle to digitalize their businesses to achieve this vision, and offers a way they can realize digital operational excellence and, with it, a competitive edge. Please download this free white paper to read more.

Appway AG

Lessingstrasse 5 CH-8002 Zurich Switzerland


Appway SA Rue du Mont-Blanc 19 CH-1201 Geneva


Appway UK Limited 55 Baker Street London W1U 7EU

New York

Appway Inc. 212 West 35th Street, 14th Floor 10001 New York City


Appway Canada Inc. 181 University Avenue, Suite 2100 M5H 3M7 Toronto, Ontario

Hong Kong

Appway Hong Kong Ltd. Suite 1306, Office Plus@Sheung Wan No. 93-103 Wing Lok Street Sheung Wan, Hong Kong


Appway Singapore Pte Ltd 600 North Bridge Road Parkview Square #14-02/03 188778 Singapore

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