All articles by Isabella Grotto

Isabella Grotto

Reserve Bank of India levels field for foreign banks

The Reserve Bank of India has announced it will allow foreign banks to expand in the country.

Bank of India enlists Aegis for CRM

Bank of India (BoI), a state-owned commerical bank, has employed Aegis, a global outsourcing firm, to provide its customer relationship management (CRM).

ING Canada rebrands itself Tangerine

ING Direct Canada has announced it will change its name to ‘Tangerine’ as of spring 2014.

Nedbank South Africa goes green with new branch

Nedbank South Africa has unveiled a branch reliant entirely on renewable energy, the first of its kind in the African continent.

Citibank partners with 3 Hong Kong in mobile wallet launch

Citibank Hong Kong and 3 Hong Kong, the mobile operations arm of Hutchison Telecommunications, have launched ‘3 Citi Wallet’, a mobile wallet service aimed at existing customers.

Barclays ATM glitch angers customers

Barclays attracted widespread frustration when a malfunction caused its cash withdrawal, online, and telephone banking services to be temporarily suspended.

Barclays to swap branches for automation

Barclays has released plans to computerise a significant amount of its processes, igniting fears of branch closures.

Lloyds bank PPI costs to rise by £750m

UK-based Lloyds Bank is reported to have designated a further £ 750m pounds ($1.2bn) to cover the costs associated with compensating customers for mis-sold payment protection insurance (PPI).

Mortgage and credit card borrowing on the increase – BBA

The British Bankers Association (BBA) has revealed a surge in consumer confidence is behind rising demand for mortgages and increased credit card spending.

Value in the eye of the consumer: fewer financial brands feature among the 100 Best Global Brands in 2013

Every year Interbrand’s report on the world’s Best Global Brands sheds light into the standing of some of the financial industry’s major players in the public’s opinion. While 2013 has favoured the bold, some institutions are struggling to distance themselves from popular resentment post 2008. Isabella Grotto reports