All articles by Fred Heritage

Fred Heritage

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Defining success for the omnichannel bank

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Reimagine and reinvent: Five drivers of change in banking

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Three reasons for banks to streamline legacy systems and go digital

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Building back better in banking

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Five key strategies for bank branches after COVID-19

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Six ways corporate banks can benefit from artificial intelligence

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Turning regulatory challenges into opportunities in the lending industry

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Digital Branch: Three ways to create digital-first engagements in bank branches

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Improving digital mortgage journeys: Challenges and opportunities for banks and building societies

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Giving banks the speed and flexibility to manage seamless digital sales: Interview with Backbase CEO Jouk Pleiter