All articles by Douglas Blakey
Douglas Blakey
How small and mid-sized banks can harness AI to deliver for customers and their business
Dmitry Binkevich discusses how AI can help quickly identify customer issues and trends, automate workflows and actions and prioritise the problems that need a human touch for resolution
Online Fraud Charter: UK government claims world first agreement to tackle online fraud
11 large tech companies join forces with the UK government
Remembering Michael Allen: influential, shrewd, kind and a total one-off
Michael Allen was one of the most significant figures in retail banking of modern times
New Toronto Dominion study reveals distinct giving behaviour among Canadian female philanthropists
Donations made by women in Canada have nearly tripled since 2011
ADCB joins Net Zero Banking Alliance, more than triples its 2030 sustainable finance target
The United Nations-convened NZBA brings together more than 130 global banks that have committed to financing ambitious climate action
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How banks can safeguard the success of their digital transformation
The commercial value of digital innovation relies on its practical use – failure to properly prepare teams puts the success of transformations at risk, and customers will migrate to competitors, writes Aileen Allkins
Mitigating financial crime: the unseen role of whistleblower programmes
Pav Gill discusses how whistleblower programmes are essential tools in exposing and preventing financial misconduct, thereby ensuring corporate accountability
2024: “The Year of the Landing” – Bank of America
Lower inflation should allow central banks to cut rates, while US equities may reach a record level of 5,000 on the S&P by year-end says Bank of America
OCBC introduces money lock anti-scam security option
With OCBC Money Lock, funds locked in existing accounts cannot be digitally used or moved. Unlocking can only be done at an OCBC ATM or branch
Exceeding customer expectations when it counts most
Silvia Mensdorff-Pouilly says financial service companies need to predict the future needs of customers, in the same way that tech companies predicted the want for mobile phones