All articles by Douglas Blakey
Douglas Blakey
Real-time resilience: Protecting customers even when systems fail
How to keep choices open, status honest and people available when rails wobble. Dr Gulzar Singh examines how banks can sustain customer confidence when critical systems falter
Make a date with your data: Tackling the complexity of ecommerce fraud
Merchants can no longer view fraud as a cost of doing business – it’s a consequence of ignoring your data, explains Martin Sweeney
Banks do not need Big Tech’s permission to innovate
Simon Thompson explains why financial institutions now have a viable route to host and fine-tune powerful models in-house, rather than relying entirely on hyperscaler APIs
Fraud at real-time speed: Protecting customers without punishing them
Dr Gulzar Singh reflects on how retail banks can protect customers in an instant-payments world without creating unnecessary friction or resentment
Why blockchain’s confidentiality problem is holding back banking
Blockchain has delivered on many of its early promises – secure, transparent, tamper-proof – but for banking, one glaring dealbreaker remains, says Jason Delabays and that’s a lack of confidentiality
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Inclusion at scale: Turning open banking and instant payments into everyday value
Dr Gulzar Singh examines how retail banks can convert digital access into practical inclusion by making open banking, instant payments and digital identity work for people in the moments that matter
What does the EU’s new watchdog mean for the financial services industry?
Fleur De Roos, General Counsel at digital identity services fintech, Fourthline, gives Douglas Blakey expert insight on the potential competitive impact on the UK and broader European financial services sector, of AMLA
How tech is democratising cross border trading for retail investors
According to ViewTrade’s Barry Bernstein, embedded finance tech is powering a new era of global investing. And as he tells Douglas Blakey, it is creating new revenue streams and customer engagement opportunities
The next generation bank: Banking Circle’s mission gathers speed
Mishal Ruparel, Chief Commercial Officer at Banking Circle, sets out the firm’s USP, Banking Circle’s European expansion plans and recent significant collaborations such as its deal with Visa
What role will biometric cards play in the future of payments?
Tolgahan Yildiz, VP of Trusted Mobile Connectivity and Transactions at Infineon, explores how biometric payment cards enable retail banks to manage their own customer experience, rather than ceding control of the user journey to mobile platforms