All articles by Douglas Blakey
Douglas Blakey
What retail can teach financial services about improving customer interaction
Matt Ryan explores what financial institutions can learn from the retail sector to enhance customer engagement
Entrust fights deepfakes, phishing, and account takeover attacks with AI-powered identity-centric security solution
Integrated solution builds on Entrust’s acquisition of Onfido
Qred selects Vilja platform to deliver next-gen deposit offerings
Qred, Sweden’s newest bank, launched its deposit offering on the local market on 25 April
Digital wallet platform Accrue Savings agrees partnership with justfly.com
Accrue Savings and justfly.com join forces to combat debt as Accrue continues to double down in the travel space
Financial technology platform QI Tech becomes new LatAm unicorn
Series B extension round led by General Atlantic. Brazilian fintech achieves unicorn status six months after raising its $200m Series B round
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ING’s DealWise shows the potential for ‘beyond banking’ features in generating growth
Benjamin Hatton examines the early success of ING’s DealWise in Germany, Romania and Belgium and its prospects for roll out in other international markets
Latest quarterly account switch stats again highlight the power of switch incentives
Support for the branch, excellent customer service and regular account switching incentives have all helped Nationwide grow its market share impressively
Barclays Q1 2024 earnings top analyst forecasts despite dip in net interest income
Barclays posts profit before tax of £2.28bn for the three months to end March (Q123: £2.59bn) with the decline in profits reflecting margin pressure
7-day switching: Nationwide, Barclays and Lloyds top for net gains in latest switch stats
2023 marked a record year for UK 7-day current account switching as the switch service hit 10 million total switches since launch and switching is off to a strong start in the first quarter of 2024
CFPB takes action to stop illegal junk fees in mortgage servicing
Homeowners forced to pay for “services” that were prohibited or unauthorised