All articles by Douglas Blakey
Douglas Blakey
The UK’s best and worst banks for customer service ranked by customers
The latest Ipsos survey of the best and worst UK banks for customer service is released
The UK’s best and worst banks for customer service survey: expect more of the same
Ipsos will unveil the latest half yearly ranking of the best and worst UK banks for customer service next week
JPMorgan Chase emulates Capital One’s defensive growth innovations
Chase and Capital One are ramping up their travel sector ambitions. Mohammed Hasan discusses the cross-sell opportunities
China set to ease control of fintechs to avoid systemic challenge
The Chinese government is under pressure to end its crackdown on fintechs with the entire banking sector at risk, writes Mohammed Hasan
Nearly 6 months on from Ukraine invasion… how effective have Russian sanctions been?
The Russian economy is reeling from the impact of Western sanctions with Russian card issuers resorting to desperate measures amid a chip crisis
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Current account switching stats: some cheer for NatWest but switching remains in the doldrums
NatWest is the big winner in the latest UK current account switching stats but overall switching remains low and peaked in 2014
UK bank branch closures: FCA ought to leave well alone
When it comes to defining banks’ channel strategy, the FCA ought to leave the existing arrangements well alone
Four key lessons on how an improved customer experience can support the battle against banking fraud
Staying a step ahead of fraudsters is becoming increasingly challenging for retail banks, writes Greg Beckett
Decoupling to avoid disruption: Q and A with Louise Potts, SAS UK & Ireland
Traditional banks must rethink the way they serve their customers, argues Louise Potts of SAS
Railsr: enabling any brand to embed financial experience into the customer journey
Rewards-as-a-Service is Railsr’s first milestone since its renaming and repositioning towards its core embedded finance experiences proposition