All articles by Douglas Blakey
Douglas Blakey
Covid’s impact on FS customer service three years on
Time to stop the Covid blame game: how the best service providers adapted their customer comms during the pandemic
Enterprise decision makers recognise data isn’t trusted when making decisions in their organisation: Quantexa
New research reveals the top priorities for UK Data and IT decision makers in 2023 as they drive strategic, operational, and tactical decisions during global uncertainty
Zenus: the US bank that welcomes the world
Mushegh Tovmasyan, Zenus Bank founder, tells RBI editor Douglas Blakey that 2022 was its most successful year to date and sets out 2023 targets
Synapse CEO Sankaet Pathak hails breakout year
In 2022, Synapse achieved a number of notable firsts. Customer numbers hit 18 million and the company became cash flow positive. CEO Sankaet Pathak sets out the firm’s targets for 2023 with RBI editor Douglas Blakey
Key relationship between financial confidence and credit scores: FICO
US consumers’ feelings about their credit scores are strongly linked to their financial well-being according to research from FICO.
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The outlook for banking sector M&A in 2023
Alan Bainbridge and Albert Weatherill highlight key trends across the banking sector and share their insights on the forces shaping deal activity
Data privacy day: Interac, Dufrain, Yapily and ID Pal assess how businesses can ramp up protection of customer data
Data Privacy Day takes place annually on 28 January and is an international effort to create awareness about the importance of respecting privacy, safeguarding data, enabling trust and promoting best practice. Douglas Blakey reports
Forter acquires Immue to enhance bot detection capabilities in wake of rampant attacks
Michael Reitblat, CEO and co-founder of Forter, tells RBI why the firm’s first acquisition is so significant
Think your workplace is safe from electronic intrusion? Think again
Roger Bescoby highlights the very real, and often unnoticed risk that financial services firms face from hidden devices and corporate sabotage
The key issues with data privacy and the cloud
For global organisations, the sharing of data across borders and facilitating collaboration across teams to best utilise the data their organisation holds, is becoming increasingly complicated, writes Sophie Stalla-Bourdillon