All articles by Douglas Blakey
Douglas Blakey
SBI launches SMS-based customer complaint service
State Bank of India (SBI) is to roll out a SMS-based complaint redressal system across 14 regions of India, following a successful pilot project in Andhra Pradesh. SBI said that the Andhra Pradesh trial resulted in 25,000 complains being received, of which 65% were solved in 48 hours, with another 15% of complaints resolved within five days.
Ringing the changes: mobile banking strategies
Fast forward three years and m-banking offers a number of functionality advances: person-to-person (P2P) payments have boosted funds transfer capabilities; remote cheque deposit and contactlessNFC payments have also been developed and served to grow the popularity of the mobile channel.
Contactless debut for Discover Zip
An undisclosed number of Discover cardholders started to receive contactless cards in the middle of November while others received contactless stickers to attach to their mobile phones.
M-banking: from new wave to mainstream
Retail Banker International, joined forces with Fiserv and Microsoft to host a high-profile,invitation-only business round table to place the spotlight on mobile banking in the UK.The overall conclusion was that mobile banking is gaining momentum fuelled by theever-increasing usage of digital devices.
NAB suffers week long PR disaster
A week after National Australia Banks (NAB) data processing system crashed, NABs PR nightmare shows no sign of abating. While the vast majority of customer accounts are now up to date, ”some residual issues are continuing to be worked through as a priority”, NAB said.
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FIS agrees 10 year Bradesco processing agreement, supports over 40m accounts
Fidelity National Information Services (FIS) has completed a 10-year agreement with Bradesco and the firm’s card processing joint venture, Fidelity Processadora e Servicos (FPS). In terms of the deal, FPS will process and support Bradesco’s private label, Visa and MasterCard portfolios until 2020. Third-party card processor FPS provides a wide range of card processing services including call center management, back-office support, risk management and collection services.
More than 8m US consumers ditch their credit cards
TransUnion said that the deleveraging is due in part to charge-offs in the higher risk segments of the population, more conservative spending in the low-risk segments, and significant efforts by consumers across the board to maintain the health of their credit card relationships as a financial cushion.
SocGen to sponsor 2011, 2015 Rugby World Cups
Socit Gnrale (SocGen) has become a worldwide partner and official sponsor of the next two Rugby World Cup tournaments: the 2011 competition to be held in New Zealand and the 2015 event scheduled for England. As part of the deal, SocGen will have access to a package of rights, including use of the RWC 2011 event marks and designations in promotional tie-ins.
The debt collections challenge
Topics examined included the debt purchase and sale market, developments in outsourcing, lenders current thoughts on the role of litigation and the evolving role of technology
Weathering the storm: China is positive
Chinas banking sector has survived the global banking crisis without the need of government bail-outs Lending has continued to rise and profits across the sector increased by 15% from 2008 to 2009