All articles by Douglas Blakely

Smaller, regional US banks playing catch up in customer satisfaction rankings

Covid and its impact on retail banking by numbers

Leading the most successful bank in north America

societe generale takes shine to french start-up

Deutsche bank gains ground amid a sea of red

Prepaid Summit: Europe 2015 Awards – final call for nominations

It’s that time of the year again – and I need your help.

Be careful what you wish for

Another year – and more of the same. The received wisdom among UK politicians, the consumer press, analysts, regulators and the vendor community is that 1: there is inadequate competition in UK retail banking; 2: current account switching rates remain stubbornly low: 3 what we need is more new banking start-ups and 4: to encourage this, the barriers to entry for new players ought to be reduced.