All articles by Claire Richardson

Claire Richardson

Lessons for European retail banks

Retailers have learned the hard way that success and profitability are dependent on staying one step ahead of the competition and updated about details of business flow. Claire Richardson, director of workforce optimisation solutions, EMEA, for analytics software vendor Verint Systems, tells RBI that European banks have lessons to learn from retailers. Retail banks have much in common with their chain store, supermarket and department store neighbours on the high street, but they differ in many key respects. For instance, the movement and management of stock in a bank is immeasurably easier – the only physical stock banks need to control is their cash and paperwork.