All articles by Anna Milne

Anna Milne

RBS sheds 25% of Citizens at reduced share price to increase capital

RBS has moved a step closer to a healthier balance sheet after floating its US foothold Citizens Bank, writes Anna Milne

Innovation or app facade? BT’s new solution for bank call centres

On a tour of BT’s innovation centre Adastral Park (located in Ipswich in the East of England) I learned of its new innovation, which has banks extremely excited, it says. What could this possibly be? Anna Milne reports

Hewlett-Packard to split into two companies in hope to deliver better services

Hewlett Packard, the US computer manufacturing giant, has announced it is to split into Hewlett-Packard Enterprise and HP Inc following a leaked report in the Wall Street Journal, writes Anna Milne

FCA complaint figures in and Barclays tops the poll

Another embarrassing blow for Barclays as the latest Financial Conduct Authority (FCA) complaint figures are released. However, Santander is the surprise, ranking highly in complaints but also in a recent banking customer satisfaction survey. Is its secret as easy as 123, asks Anna Milne