All articles by Verdict Staff

Introducing the concept of mini-apps in mobile banking

The trend of mobile banking applications is going towards lightweight, single-purpose mini-apps believes ST Chua, CMO of Perfectsen, as they are not only easier to implement, but also better fit the needs and usage behaviour of consumers

Who needs branches anyway?

It all seemed such a good deal, as recently as last July.

I broke off from my holidays to tell BBC radio Five Live, Radio 2, the rolling BBC news channel and just about anyone else that would listen, what a good deal the Cooperative Bank had struck to snap up 632 branches from Lloyds Banking Group, wirtes Douglas Blakey

Alternative Banking

In the light of the recent announcement that Lloyds Banking Group paid 25 of their staff members £1m, while continuing a redundancy package that will result in 40,000 jobs being lost, it’s hard to keep the faith in the “big four” UK banking groups.

#NaffWest – A lesson in how not to use social media in a crisis

This week millions of RBS customers, including those at NatWest and Ulster, were left without access to their money. Many, like my colleague told me happened to him, were unable to pay restaurant bills or for their shopping at the till. Isn’t it a pity, you might say, that RBS didn’t have some way of letting all of their customers know that they were having some technical problems that weren’t too catastrophic and will soon be sorted, writes Billy Bambrough

4 things banks should be spending their money on in 2013

As we were finishing a lunch meeting the other day, the bank executive I was with laid down a challenge. He said, “Richard, my cab will be here in five minutes, so, taking into account the time it takes me to walk from this table to the front door, you’ve got three minutes in total to tell me the top four things I should be spending my money on this year.” Never one to shy away from a challenge, I accepted, writes Richard McMurdo

Is this the future – high street to iStreet?

It’s unimaginable to envisage a supermarket with no customers, no check outs – manned or unmanned, gondola ends with tons of offers, and even the smell of freshly baked bread. But actually, Tesco has five and walk-in customers aren’t welcome. They’re not on the high street or even on retail parks. That’s because they are ‘dark stores’. They exist to serve the ever-growing needs for online shopping, writes John Worley

How do consumers discover brands when looking for a new current account provider? And how do they make their final choice?

What works best when you want to open a current account? Use search sites? Think of a bank and check out their website? Or opt for the comparison websites? A new Global Reviews shortlist report analyses how consumers discover current account providers, how they make a shortlist of brands to investigate further, and how they make their final selection, writes Rebecca Jennings

ING to save €1bn due to digital banking growth

Another day, another set of annual bank results and more news of bank staff cuts.
News that ING will axe a further 2,400 jobs understandably attracted news headlines throughout Europe.

M-banking growth soars in Australia

I knew mobile banking was going well in Australia, but even I’ve got to say I’m impressed with the latest growth figures.

Prepaid remade: Why banks must break free of their systems

If banks, financial institutions and programme managers are to capitalise on the massive growth potential in prepaid they must first free themselves from their own systems, says Chris Ellis