A week after National Australia Bank’s
(NAB) data processing system crashed, NAB’s PR nightmare shows no
sign of abating.
Problems began when a computer error
halted overnight data processing, ATM and POS
transactions.
While the vast majority of customer
accounts are now up to date, ”some residual issues are continuing
to be worked through as a priority”, NAB said.
NAB said it was in the process of
reversing any fees charged to customers as a result of the computer
crash but already, more than 5,000 NAB customers have lodged claims
for compensation.
”We will proactively undertake this work
over the coming weeks, without the need for customers to contact or
notify us,” the bank said in a statement.
How well do you really know your competitors?
Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.
Thank you!
Your download email will arrive shortly
Not ready to buy yet? Download a free sample
We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form
By GlobalData