TD Bank has joined forces with Cisco to develop customer and employee experience technology at the tech firm’s new innovation centre in downtown Toronto.
The project will be created by a joint team from TD Bank and Cisco. The team will leverage Cisco’s product suite and global innovation centres to support the research and development process.
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The project will initially concentrate on areas of employee mobility, the Internet of Things, contact centre operations as well as energy conservation.
As part of the deal, the bank will have a period of exclusivity in the Canadian financial services market for certain ‘industry-unique solutions’ conceived by the joint-team.
Commenting on the partnership, TD Bank group head direct channels, technology, marketing and real estate Colleen Johnston said: "This collaboration represents an extension to our customer-centric approach to innovation. Combining Cisco’s global expertise with TD’s industry-leading approach to service and convenience will allow us to further advance our exploration into elevating banking experiences for customers as well as employees."
Cisco Canada president Bernadette Wightman said: "Our innovation collaboration will complement TD’s business digitization initiatives and accelerate their market differentiation goals."
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