Lloyds Banking Group has collaborated with UnlikelyAI to explore the application of AI in customer experience. 

The partnership will focus on evaluating explainable AI through UnlikelyAI’s neuro symbolic platform, which combines neural networks and symbolic reasoning to produce accurate and transparent results. 

Founded by William Tunstall-Pedoe, who previously developed the Evi voice assistant later integrated into Amazon’s Alexa, UnlikelyAI will support Lloyds in a proof-of-concept study within its Innovation Sandbox.  

The initiative will assess the potential of neurosymbolic AI to deliver accountable solutions across the organisation to enhance decision-making.  

Lloyds Banking Group chief data and analytics officer Ranil Boteju stated: “UnlikelyAI’s neurosymbolic approach will allow us to test innovative new features for colleagues and customers that are not only useful, fast and intelligent, but also transparent and reliable. Together with UnlikelyAI, we are committed to ensuring that innovation goes hand-in-hand with customer benefit, accuracy and compliance.” 

UnlikelyAI founder and CEO William Tunstall-Pedoe said: “This new Lloyds UnlikelyAI partnership with one of the biggest, oldest, and most trusted British banks is testament to the demand for novel AI solutions in regulated industries.  

“We built UnlikelyAI to solve the fundamental problems that have prevented LLMs from being deployed safely in customer-facing financial services. Our unique approach enables banks to harness the power of conversational AI while complying with the regulations and standards that are fundamental to operations.” 

In April, Lloyds partnered with Google Cloud to advance its artificial intelligence and data science capabilities.  

This collaboration involves the creation of a machine learning and generative AI platform utilising Google Cloud’s Vertex AI.