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Retail Banker International Awards

The Retail Banker International Awards recognises and celebrates outstanding organisations within retail banking, who have delivered excellence throughout the year. Exclusively sponsored by Fiserv, these awards are highly regarded within the industry as a mark of high performance, and represent an exceptional level of achievement. This is a great platform for retail banks to display their very best talent, and to identify leaders within the industry.

The shortlist and the winners for the 2014 RBI Awards is now available!


Download it here

Thank you to all who joined us for the Awards Announcement Ceremony!

Awards presenters Editor Douglas Blakey and Deputy Editor Billy Bambrough were joined by sponsors Fiserv, European Retail Bank of the Year winners Alior and Global Retail Bank of the Year winner RBC for the awards ceremony.

You can download the audio recording here and the presentation slides here

2014 award winners, nominations and categories:

  • Global Retail Bank of the Year
    • Alior
    • BBVA
    • Dubai Islamic
    • RBC - Winner
    • Westpac
  • Retail Banker of the Year
    • McKay RBC
    • Jorge Ruiz Citi LatAm - Winner
    • Segun Agbaje Guaranty Trust
    • Michael Panowicz mBank
    • Ray Davis Umpqua
  • African Retail Bank of the Year
    • Absa
    • First National
    • Guaranty Trust - Winner
    • Access Bank Nigeria
    • Standard Bank
  • North American Retail Bank of the Year
    • Ally Bank - Winner
    • Umpqua
    • RBC
    • Union Bank
    • CIBC
  • European Retail Bank of the Year
    • BBVA
    • mBank Poland
    • Santander
    • Getin Noble
    • Alior - Winner
  • Middle East Retail Bank of the Year
    • Investbank
    • Emirates NBD
    • Abu Dhabi Commercial Bank
    • Mashreq - Joint winners
    • Dubai Islamic - Joint winners
  • Latin American Retail Bank of the Year
    • Citigroup - Winner
    • Santander
    • Banco do Brasil
    • Bradesco
    • Itau Unibanco
  • Asia Pacific Retail Bank of the Year
    • DBS - Winner
    • OCBC
    • Bank of Mongolia
    • ICICI
    • Kasikornbank
  • Innovation of the Year in IT, Product, Customer Service or Payments
    • Akbank
    • Bank of the West - Winner
    • Absa
    • Emirates NBD
    • First Bank of Nigeria
  • Best Digital Channels Strategy
    • ANZ - Winner
    • Bangkok Bank
    • CIBC
    • Nationwide UK
    • DenizBank
  • Best Branch Strategy
    • Umpqua - Winner
    • Aktifbank Turkey
    • The Co-op Bank of Cape Cod
    • RBC
    • Akbank
  • Best use of Digital Marketing
    • Akbank
    • Intesa Sanpaolo
    • DenizBank
    • RBC
    • Bank of Ireland - Winner
  • IT Strategy of the Year
    • Heritage Bank
    • Panin Bank - Winner
    • Nationwide UK
    • Akbank
    • International Bank of Qatar
  • Best CSR Programme
    • Akbank
    • Khan Bank - Winner
    • DBS
    • Maybank
    • BNP Paribas

    For any enquiries please contact douglas.blakey@uk.timetric.com


    About Us Retail Banker international 
    First published in 1980, Retail Banker International (RBI) is the only truly global publication solely focused on analysis of the retail banking sector. RBI’s briefing services provide must-have content ranging from daily news and updates to in-depth insights and retail banking analysis in critical areas including: product innovation, marketing strategies, multichannel distribution and competitor analysis. RBI expert journalists and analysts track retail banking KPI’s enabling users of its briefing services to benchmark bank performance over time against more than 100 banking and macroeconomic metrics. RBI in-house analysis is backed up by an independent editorial board of internationally renowned retail bankers, academics and consultants providing ongoing advice and comment.

    About Timetric 
    The Retail Banker International Awards are organised by Timetric – an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis & market intelligence. 
    A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.


      Event Sponsors

    • Award Sponsor

    Retail Banker International Awards

    Award Sponsor

     

    Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Ranked No.1 on the FinTech 100 international listing of top technology providers to the financial services industry for 6 of the last 8 years. Fiserv drives innovation that transforms experiences for more than 16,000 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leading companies, brokerage and investment firms and other business clients. With 200 locations worldwide, Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimisation, Customer and Channel Management, Processing Services and Risk & Compliance. By partnering with our 19,000 associates, clients can increase revenue, decrease operational costs, deliver exceptional customer experiences across multiple channels, mitigate and manage risk, drive profitability and grow their business. It's the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients and we deliver on that promise every day.

    To learn more please visit www.fiserv.com

    Retail Banker International Awards

    Eligible institutions for the Retail Banker International Awards include:

    The Retail Banker International Awards 2014 have now launched!

    This year we have wide variety of categories from different departments and regions across the retail banking industry. These awards are globally focused covering retail banks from Africa to North America. This year there are additional categories such as Innovation in Customer Service and Best use of Social Media in a Marketing Campaign.


    Visit our Categories page to read more about this year's awards and criteria.

    Award categories are:

    • Global Retail Bank of the Year
    • Retail Banker of the Year
    • Innovation of the Year in IT, Product, Customer Service or Payments
    • Best Digital Channels Strategy
    • African Retail Bank of the Year
    • North American Retail Bank of the Year
    • European Retail Bank of the Year
    • Middle East Retail Bank of the Year
    • Latin American Retail Bank of the Year
    • Asia Pacific Retail Bank of the Year
    • Best Branch Strategy
    • Best use of Digital Marketing
    • IT Strategy of the Year
    • Best CSR Programme

     

     

     

     

     

    Global Retail Bank of the Year

    The winner of this award will have demonstrated high levels of sustainable profitable growth over the past year. Judges will take into account exceptional performance in the face of adversity. Weight will also be given to those banks who have demonstrated the highest professional standards and who have represented the industry in the best possible way in the eyes of the public and regulators.

    North American Retail Bank of the Year

    As above

    European Retail Bank of the Year

    As above

    African Retail Bank of the Year
    As above

    Middle East Retail Bank of the Year

    As above

    Latin American Retail Bank of the Year

    As above

    Asian Retail Bank of the Year

    As above

    Innovation of the Year in IT, Product, Customer Service or Payments
    The winner of this award will have launched a product or service that is the first of its kind. Judges will not expect evidence of immediate return on investment but will consider the potential impact on the market of business.

    Best Digital Channels Strategy
    The winner of this award will have demonstrated growth, operational efficiencies and high levels of customer satisfaction. Judges will look for innovation and cost effective deployment.

    Best Branch Strategy

    The award will be presented to the bank which has demonstrated innovation in the development of branch network. Judges will consider design, efficiency and customer experience.

    Best use of Digital Marketing

    The winner will be able to demonstrate how they have used the digital channel in a specific marketing campaign. Judges will look for evidence of success and recognition of the potential of this medium.

    Best Corporate Social Responsibility Programme

    The winner of this award will have shown a flair for implementing corporate social responsibility programmes into their retail banking operations. Judges will give special consideration to banks that have sustained CSR in tough economic times.

    IT Strategy of the Year

    The winner will have maximised their return on IT investment. Judges will look for operational efficiencies, cost-effective outsourcing or maximising opportunity.

    Retail Banker of the Year

    Judges are looking for exceptional performance and leadership, whether it be development of profitable growth or overcome adversity.

    Click here to find out who the 2012 Award finalists and winners were.

    2014 award nominations and categories:

    • Global Retail Bank of the Year
      • Alior
      • BBVA
      • Dubai Islamic
      • RBC
      • Westpac
    • Retail Banker of the Year
      • McKay RBCJorge Ruiz Citi LatAm
      • Segun Agbaje Guaranty Trust
      • Michael Panowicz mBank
      • Ray Davis Umpqua
    • African Retail Bank of the Year
      • Absa
      • First National
      • Guaranty Trust
      • Access Bank Nigeria
      • Standard Bank
    • North American Retail Bank of the Year
      • Ally Bank
      • Umpqua
      • RBC
      • Union Bank
      • CIBC
    • European Retail Bank of the Year
      • BBVA
      • mBank Poland
      • Santander
      • Getin Noble
      • Alior
    • Middle East Retail Bank of the Year
      • Investbank
      • Emirates NBD
      • Abu Dhabi Commercial Bank
      • Mashreq
      • Dubai Islamic
    • Latin American Retail Bank of the Year
      • Citigroup
      • Santander
      • Banco do Brasil
      • Bradesco
      • Itau Unibanco
    • Asia Pacific Retail Bank of the Year
      • DBS
      • OCBC
      • Bank of Mongolia
      • ICICI
      • Kasikornbank
    • Innovation of the Year in IT, Product, Customer Service or Payments
      • Akbank
      • Bank of the West
      • Absa
      • Emirates NBD
      • First Bank of Nigeria
    • Best Digital Channels Strategy
      • ANZ
      • Bangkok Bank
      • CIBC
      • Nationwide UK
      • DenizBank
    • Best Branch Strategy
      • Umpqua
      • Aktifbank Turkey
      • The Co-op Bank of Cape Cod
      • RBC Akbank
    • Best use of Digital Marketing
      • Akbank
      • Intesa Sanpaolo
      • DenizBank
      • RBC
      • Bank of Ireland
    • IT Strategy of the Year
      • Heritage Bank
      • Panin Bank
      • Nationwide UK
      • Akbank
      • International Bank of Qatar
    • Best CSR Programme
      • Akbank
      • Khan Bank
      • DBS
      • Maybank
      • BNP Paribas

      Event Sponsors

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    Retail Banker International Awards


    • Award nominations and categories 2014
    Presentations

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      Event Sponsors

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    Retail Banker International Awards

      Event Sponsors

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    To register for this event or for more information, please contact:

    • To find out more information about the awards email us at douglas.blakey@retailbankerinternational.com 

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