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Retail Banker International Awards

The Retail Banker International Awards recognises and celebrates outstanding organisations within retail banking, who have delivered excellence throughout the year. Exclusively sponsored by Fiserv, these awards are highly regarded within the industry as a mark of high performance, and represent an exceptional level of achievement. This is a great platform for retail banks to display their very best talent, and to identify leaders within the industry.

The shortlist and the winners for the 2014 RBI Awards is now available!

Download it here

Thank you to all who joined us for the Awards Announcement Ceremony!

Awards presenters Editor Douglas Blakey and Deputy Editor Billy Bambrough were joined by sponsors Fiserv, European Retail Bank of the Year winners Alior and Global Retail Bank of the Year winner RBC for the awards ceremony.

You can download the audio recording here and the presentation slides here

2014 award winners, nominations and categories:

  • Global Retail Bank of the Year
    • Alior
    • BBVA
    • Dubai Islamic
    • RBC - Winner
    • Westpac
  • Retail Banker of the Year
    • McKay RBC
    • Jorge Ruiz Citi LatAm - Winner
    • Segun Agbaje Guaranty Trust
    • Michael Panowicz mBank
    • Ray Davis Umpqua
  • African Retail Bank of the Year
    • Absa
    • First National
    • Guaranty Trust - Winner
    • Access Bank Nigeria
    • Standard Bank
  • North American Retail Bank of the Year
    • Ally Bank - Winner
    • Umpqua
    • RBC
    • Union Bank
    • CIBC
  • European Retail Bank of the Year
    • BBVA
    • mBank Poland
    • Santander
    • Getin Noble
    • Alior - Winner
  • Middle East Retail Bank of the Year
    • Investbank
    • Emirates NBD
    • Abu Dhabi Commercial Bank
    • Mashreq - Joint winners
    • Dubai Islamic - Joint winners
  • Latin American Retail Bank of the Year
    • Citigroup - Winner
    • Santander
    • Banco do Brasil
    • Bradesco
    • Itau Unibanco
  • Asia Pacific Retail Bank of the Year
    • DBS - Winner
    • OCBC
    • Bank of Mongolia
    • ICICI
    • Kasikornbank
  • Innovation of the Year in IT, Product, Customer Service or Payments
    • Akbank
    • Bank of the West - Winner
    • Absa
    • Emirates NBD
    • First Bank of Nigeria
  • Best Digital Channels Strategy
    • ANZ - Winner
    • Bangkok Bank
    • CIBC
    • Nationwide UK
    • DenizBank
  • Best Branch Strategy
    • Umpqua - Winner
    • Aktifbank Turkey
    • The Co-op Bank of Cape Cod
    • RBC
    • Akbank
  • Best use of Digital Marketing
    • Akbank
    • Intesa Sanpaolo
    • DenizBank
    • RBC
    • Bank of Ireland - Winner
  • IT Strategy of the Year
    • Heritage Bank
    • Panin Bank - Winner
    • Nationwide UK
    • Akbank
    • International Bank of Qatar
  • Best CSR Programme
    • Akbank
    • Khan Bank - Winner
    • DBS
    • Maybank
    • BNP Paribas

    For any enquiries please contact

    About Us Retail Banker international 
    First published in 1980, Retail Banker International (RBI) is the only truly global publication solely focused on analysis of the retail banking sector. RBI’s briefing services provide must-have content ranging from daily news and updates to in-depth insights and retail banking analysis in critical areas including: product innovation, marketing strategies, multichannel distribution and competitor analysis. RBI expert journalists and analysts track retail banking KPI’s enabling users of its briefing services to benchmark bank performance over time against more than 100 banking and macroeconomic metrics. RBI in-house analysis is backed up by an independent editorial board of internationally renowned retail bankers, academics and consultants providing ongoing advice and comment.

    About Timetric 
    The Retail Banker International Awards are organised by Timetric – an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis & market intelligence. 
    A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.