British banking group HSBC has introduced voice biometric authentication system in the US to allow its retail clients access their accounts by using their own voice.
The new technology, known as Voice ID, will be available in four languages- English, Spanish, Cantonese and Mandarin.
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HSBC said that the technology confirms a customer’s identity in seconds by asking them to say a simple pass phrase. The system assesses over 140 behavioral and physical voice characteristics to identify and authenticate the user.
The technology also incorporates additional layers of security and fraud prevention, the bank added.
HSBC in the US head of direct channels LuAnne Kingston said: “Remembering passwords and security questions is a common consumer frustration, both from a convenience and security standpoint. Voice ID demonstrates our commitment to make banking with HSBC easier, faster and more secure for our customers.”
In February 2016, the bank announced its plans to launch voice recognition and fingerprint ID security services in the UK. Last month, the bank launched the technology in Hong Kong.
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By GlobalData
