01 November 2023
01 November 2023
Customers have seen improvement in account offerings, level of trust and resolving problems or complaints amongst other positives reports JD Power
Sopra Banking Software and HandSome have announced a new partnership which sees the release of new technology to improve banking inclusion
Nagad has been pursing regulatory approval for three years in order to introduce digital banking services and can now launch its operations
Many gig workers believe they don’t have the same access to financial services as traditional full-time workers due to data disconnect
Capital One ranks highest nationally for small business banking customer satisfaction ahead of US Bank and Chase according to the JD Power 2023 US Small Business Banking Satisfaction Study
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Per GlobalData, 495 metaverse deals were executed by banks between Q1 2017 and Q2 2023. The metaverse can potentially address challenges banks face, particularly around ESG, financial inclusion, and demographics. However, banks investing in the metaverse will face a range of complexities, many of which they already face in the physical world, like cybersecurity. As the metaverse matures, it will serve more to create new revenue streams for banks instead of addressing challenges.
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