Weekly Newsletter

18 September 2023

Weekly Newsletter

18 September 2023

Generative AI expected to drive significant disruption across the financial services industry

Gen AI is being experimented with by many leading incumbent banks, new entrants and technology vendors but concerns around data privacy and hallucinations drive caution. More human-like chat bots, and synthetic data for fraud and cyber resilience, are leading possible use cases. However, currently Gen AI is virtually non-existent in terms of “live” customer facing propositions.

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