US Bank is piloting a new voice biometric technology that allows customers to use their voice to login to credit card account on mobile devices.
Developed by Nuance Communications, the voice biometric software lets customers speak a simple phrase that is used as a password to enter the account and view account balances, search transactions and make payments through the mobile app.
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US Bank payment services chief innovation officer, Dominic Venturo, said voice biometrics is a unique identifier that will help them improve the customer experience.
"Customers are becoming accustomed to using their voice to interact with their smartphones and can become frustrated with key entering passwords. Exploring a spoken passphrase login through this technology is a logical next step in our work in biometrics," Venturo added.
Nuance Enterprise Division executive vice president and general manager, Robert Weideman, said they have seen unprecedented growth in the adoption of voice biometrics as consumers worldwide have become used to more conversational engagement with their devices, apps and service experiences.
"By eliminating the interrogation process that consumers are typically put through and replacing it with a natural, conversational voice interaction, companies can really start to reinvent their customer service experience," Weideman added.
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By GlobalData
