US-based TrailWest Bank (TWB) has successfully deployed the eSignature platform from IMM to enhance customer engagement and process digital transactions faster.
The bank deployed IMM eSign platform across all departments to streamline multiple business processes including commercial and real estate lending.
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The technology vendor claims that its eSignature platform supports end-to-end electronic signature transactions and can interface almost every business system used across the bank currently.
The platform will also streamline the bank’s internal business processes and the manner in which transactions flow across the institution.
IMM bank solutions division vice president Michael Ball said: “Together with TrailWest Bank, we have been able to implement our solution in a manner that addresses the bank’s specific needs and goals, helps to create a paperless office and complement its overall digital transformation strategy.”
TrailWest Bank VP and IT manager Mike Putnam said: “When TrailWest first considered eSignature adoption, we did not know how valuable it could be to the bank, so we only used it in a small segment of our business.
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By GlobalData“However, we quickly saw that having this capability could benefit any department that needed to capture a customer signature.
“Not every customer can visit the bank so implementing the process throughout our operations will provide efficiencies to our employees as well as customers who do not live near a branch.
“Today’s savvy consumers expect eSignatures whenever they need to sign documents. Using IMM eSign throughout the bank has truly enhanced our processes.”
