SunTrust Banks has opened its new branch office located at the SunTrust Plaza Garden building in downtown Atlanta, as part of its plan to test new banking technologies before launching them at other locations.
The US-based retail bank said that the branch will feature a fully automated safety deposit box system, designed to enable clients to access their valuables using their debit card, pin number and hand scan.
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The system, built by Hamilton Safe, is the first of its kind to be installed in the US, claims SunTrust.
Additionally, the branch will be equipped with Teller Connect machines that integrate the convenience of an ATM with the personal touch of a live teller to help clients self-serve when performing various transactions, including cheque cashing.
Teller Connect, which has been developed by NCR, enables clients to start a video conference call to a remote teller in order to ask questions or complete a transaction.
Furthermore, the office will have a Tablet Bar that offers clients a secure and convenient way to use SunTrust Mobile, Tablet and Online Banking via guest Wi-Fi.
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By GlobalDataAdditional features include an interactive 80" Microsoft Surface touch screen, which allows users to learn more about SunTrust accounts and services by selecting from a menu of options. SunTrust is expected to be the first super-regional bank to install this type of screen and educational tool in a branch.
SunTrust consumer banking and private wealth management corporate executive vice president said, "Consumers want the option of self-service technology inside the branch."
"This new technology allows more choices and greater convenience, while also ensuring access to experienced tellers who can offer the personal touch and human element that no technology can take away."
The lender is also planning to establish a similar innovation branch in Washington, D.C.’s Georgetown neighborhood later this summer and pilot over 35 Teller Connect machines in various markets.
