Standard Chartered has partnered with Avaya Holdings to deliver a multi-year client experience transformation project.
Under the collaboration, the British bank will utilise Avaya OneCloud Private solution to align services with client’s digitally connected lives.
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The solution will connect its unified communications and contact centre solutions with the bank’s private cloud.
The implementation will also enable Standard Chartered to serve increasing number of digital banking customers.
Currently, 49% of Standard Chartered clients use online or mobile banking, up from 45% in 2017.
Standard Chartered global head of voice & virtual Stuart Beaumont said: “Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place.
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By GlobalData“This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations.
“Avaya’s platform also offers us the flexibility of engaging third party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.”
Avaya International president Nidal Abou-Ltaif said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy and full-service across any channel.
“Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”
Recently, Standard Chartered opened a new innovation hub in Kenya to increase its engagement with fintech companies in the region. It operates similar hubs in Singapore, Hong Kong, London and San Francisco.
