Spanish banking major Banco Santander has awarded a three-year contract to Wincor Nixdorf to offer maintenance services for its ATM network in Mexico.
Under the deal, Wincor Nixdorf will offer round-the-clock remote monitoring of Banco Santander’s 5,200 ATMs, located both in the bank’s branches and at third-party locations.
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It will also be responsible for regular maintenance, first- and second-line maintenance and troubleshooting for all systems.
Wincor Nixdorf, which has had a partnership Banco Santander in Mexico since 2005, is now acting as the bank’s ATMs and maintenance services provider.
Banco Santander operations director in Mexico Rodolfo Moreno said: "We opted for Wincor Nixdorf because the company offers outstanding service and pays particular attention to meeting the agreed service levels. We are convinced that we have found a highly skilled IT partner in Wincor Nixdorf, one that can help us achieve higher system availability for our ATMs."
Additionally, Wincor Nixdorf and Banco Santander will roll out a joint pilot project for cash recycling systems in 2016, aiming to meet the demand for cash deposits from small and medium-sized companies.
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By GlobalData
