RBS Citizens Financial Group has upgraded its Citizens Bank and Charter One branches with new technology to enhance customer experience.
Technology upgrades were performed on the bank’s branches, ATMs and mobile devices.
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Some of the new technology initiatives include introduction of paperless banking through a new teller platform that makes for transactions simple for Citizens Bank and Charter One customers and addition of over 1,600 new ATMs.
The bank also rolled out a new mobile banking app for iPad and added Popmoney and other features to its app that runs on iPhone and Android phones.
RBS Citizens Financial Group consumer banking vice president, Brad Conner, said their customers have told them that they want to be able to bank when, where and how they want.
"These new features provide convenient banking options whether a customer is on-the-go or visiting one of our branches. With these new platforms now in place and delivering for our customers, we look forward to being able to offer even more convenience in the future as the technology continues to evolve," Conner added.
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By GlobalData
