GECU, a $2bn-asset credit union, has selected NCR to unlock enhance member experiences through combination of digital banking services and interactive, remote video software.
NCR will install Interactive Teller for the credit union to allow its members to bank with the same personal service from a teller that they have received for over 80 years.
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In addition, GECU renewed to use a suite of SaaS solutions from Digital Insight, an NCR company. The SaaS solutions include Online Banking, iOS and Android mobile and tablet banking, Remote Deposit Capture, FinanceWorks, Purchase Rewards and Turbo Tax for Online Banking.
GECU president and CEO Crystal Long said: "It is always our mission to provide our members with the best possible services and products to help them fulfill their financial goals.
"NCR and Digital Insight uniquely understand the need to deliver a seamless experience – regardless of what service channel meets their lifestyle and needs.
"Through NCR’s digital and physical technology portfolio, we are able to offer expanded hours which truly deliver a holistic banking experience to make our members’ lives easier."
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By GlobalDataInteractive Teller enables a live teller to connect the member over two-way video, offering a personalized experience.
The video collaboration and transaction processing will help the credit union to decrease operating costs by centralizing tellers across multiple branches, while still connecting members and tellers in a face to face, highly personal engagement.
GECU will also offer account opening and virtual lending services through the Interactive Teller platform, as well as typical teller transactions.
