NatWest is set to introduce video banking services for its business customers to supplement its network of relationship managers and mobile and online banking options.
The new option will enable the bank’s business customers to hold a pre-arranged video call using smartphones, tabs or PCs.
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It is claimed the new video banking option will ensure secure, fully recorded and compliant conversations.
Customers can reach to the Natwest team for assistance on various services including international trade and cash management, cards, cash and liquidity products.
They can connect with their respective NatWest relationship managers and multiple participants through the channel.
Initially, the services will be available on a pilot basis with a specified group of customers. NatWest aims a further roll-out later this year.
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By GlobalDataNatWest developed the video banking service in collaboration with San Jose-based Zoom, which specialises in remote communications services.
The introduction of video banking offers customers an additional channel to connect with the bank.
Last month, NatWest launched video banking services for individual customers. It offers support with savings, loans, mortgages and online banking setup among others.
NatWest head of sales, specialist businesses and business banking Paul Thwaite said: “We are continuing to invest in innovative and useful digital solutions to make banking easier for our customers, and with this trial showing positive initial results and encouraging customer feedback, we hope to be able to roll out video banking to all our customers, providing them with further choice and flexibility and making it easier for them to focus on running their business.”
