Mercantil Banco has collaborated with Galileo Financial Technologies to support its digital transformation.

The bank will utilise Galileo’s Cyberbank Digital platform to ramp up product “innovation” and improve customer service offerings.

This initiative is expected to reshape the interaction between Mercantil Banco and its customers by providing a secure digital banking environment.

The Cyberbank Digital platform will enable Mercantil Banco to deliver customised, mobile-friendly services, which are designed to enhance customer satisfaction while streamlining operational processes.

The platform’s flexible architecture allows the bank to adapt quickly to market changes without the need for extensive system upgrades.

Mercantil Banco technology and digital transformation vice president Elsy Herrera said: “We chose Galileo for their proven track record, robust platform and the flexibility that Cyberbank Digital offers.

“The ability to leverage the product, while also having the extensibility to continuously innovate, was a decisive factor.”

This signifies the start of a “strategic” alliance to develop the “next generation” of services for both consumer and corporate clients of Mercantil Banco.

Furthermore, the long-term nature of this partnership guarantees continuous support and innovation, allowing Mercantil Banco to remain responsive to changing market demands, stated the tech vendor.

Galileo Financial Technologies CEO Derek White said: “Our mission is to transform digital banking and revolutionise customer experience.

“With Cyberbank Digital, Mercantil Banco will be able to offer cutting-edge services that meet the needs of its customers in an ever-evolving digital environment.”

In September 2024, Galileo launched the Galileo Instant Verification Engine (GIVE) and Transaction Risk GScore, providing fintechs, banks, and businesses with tools to combat fraud.